Troubleshooting - Plan Your Post

Common Quick Fixes:

ISSUE: Posts going out are failing and not being sent successfully.

Sometimes the Authorization we have to post on your behalf from Facebook or Twitter can expire. If this is the case your posts will fail and your feeds will not populate.

1. SOLUTION: Refresh App Properties to reauthorize permissions with the social network.
2. Step 1 - Click the Gear icon as shown below.
3. From the Gear drop down, select "Refresh App Properties"

This will start a reset and refresh process in motion which will give you a completion message when done.

ISSUE 2: Post are failing when being sent and feeds are not being updated in the Feeds area.

Facebook Feeds not importing and posts not going out with a custom branded Facebook App - This issue can be caused by the custom app not being set properly. Here are steps to correct this issue:

Step 1: Go to Social Accounts link within Plan Your Post (see image below)

Step 2: Select Facebook Applications tab shown below.

STEP 3: Click the link of the App name so that the App opens in the Facebook Developer Area

STEP 4: Go to the "Advanced" tab for that App

NOTE: If you did close the App, in Plan Your Post under your Facebook Applications, the name of your App is a link back to the App settings on Facebook (see image example here).

STEP 5: In the App, go to Advanced and then check "Disabled" under "deprecate offline_access". Finally, scroll to the bottom of the page and select "Save Changes". See image below.

STEP 6: Go back to Plan Your Post and Reset the app Properties to take into account the new settings.

From the Gear drop down, select "Refresh App Properties"